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UHNM and The Armed Forces


Our Trust is one of many NHS organisations from across the UK signed up to the Armed Forces Covenant and has received accreditation awarded by the Veterans Covenant Healthcare Alliance (VCHA). 

The Veteran Aware mark highlights NHS trusts which have made a series of pledges around sharing and driving best practice in NHS care for people who currently serve or have served in the UK Armed Forces and their families.

Supporting our Veteran patients

Being identified as a veteran in your NHS medical notes will ensure you are able to access specific veterans’ health services, such as those for mental health, hearing loss, limb amputation and wheelchairs. Please ensure that you are also registered as a veteran with your GP.

All veterans are entitled to priority access to NHS care for service-related conditions; however, this is always subject to clinical need and does not mean that you will automatically be treated ahead of others who have a more urgent clinical need.

Please let a member of staff know if you, or your spouse/partner, have ever served in the UK Armed Forces so that we can best support your care needs.

For more information, read our Veterans Patient Information Leaflet

Employing Veterans

Employed across both Royal Stoke University and County hospitals, there are several staff members who are active members of the Armed Forces and Reservists or Armed Forces Veterans.  The NHS and our Trust recognises the transferable skills and cultural values that the Armed Forces community develop during their time in the Armed Forces environment and how they are compatible with those required within NHS roles. 

UHNM Trust has signed up to the 'Step into Health' national programme, designed to help all ex-Armed Forces personnel, veterans and their spouse/partner to join the NHS and we are a member of the Defence Employer Recognition Scheme (ERS) of which we proudly hold the highest achievable award (Gold).

  • We support the health commitments of the Armed Forces Covenant.
  • We are committed to ensuring no disadvantage and giving special consideration where appropriate.
  • We will have educated and trained all relevant staff to identify and respond to veterans’ needs, signposting them to local support services where required.
  • We also support the UK armed forces community as an employer.

AUHNM we are committed to working together with the Armed Forces community to help serving members and veterans. The Trust has a very positive, long-standing relationship with the Ministry of Defence and we currently have a number of current staff who are either reservists or veterans. 

In February 2017, University Hospitals of North Midlands welcomed members of the Armed Forces to the Trust to sign the 'Armed Forces Covenant'.

The Armed Forces Covenant is aimed at promoting fair treatment for the Armed Forces community, removing disadvantage and ensuring that they get the same access to services as the civilian community. The Covenant also sets out the relationship between the nation, the government and the Armed Forces it recognises that the whole nation has a moral obligation to members of the Armed Forces and their families.

The two main principles are that:

  • the Armed Forces community should not face disadvantage compared to other citizens in the provision of public and commercial services in the area where they live;
  • special consideration is appropriate in some cases, especially for those who have given most such as the injured and the bereaved.​
  • We have created veterans information posters and leaflets in our inpatient and outpatient areas to signpost our services and other charitable organisations that can offer assistance (where required) to Armed Forces Veterans.
  • We ask “have you ever served in HM Armed Forces?” to reach more veterans and this is documented in our patient records.
  • We have trained up several Armed Forces Service Champions who are located around the hospital who are able to use their understanding of the Armed Forces culture and the needs of Veterans and offer a source of advice and guidance to staff and patients.
  • Training modules are available to our staff to highlight both the similarities and the differences to allow healthcare personnel to understand both the context of military life and also how to appropriately respond to specific requirements around caring for and supporting Armed Forces Veterans.
  • We support treatment for our Veterans ensuring priority access to NHS care for service-related conditions and clinical need.
  • We have regular meetings with our local military base at MOD Stafford to keep us up to date with current services and also to keep us replenished with information posters and leaflets that are widely distributed to both patient and staff areas.
  • We help support those who choose to be members of the Reserve Forces, including accommodating their training and deployment where possible.
  • We support Veterans who may wish to transfer into careers within the NHS via the Defence, Step into Health scheme and the MOD Career Transition Partnership (CTP) networks.
  • Our Armed Forces Veterans meet regularly via a breakfast club to discuss our services, future events and Veteran support.

We know that asking for help, and talking about your experiences in the armed forces, can be extremely difficult. But our friendly team of professionals is here to help you. We understand that many ex-service personnel worry that a civilian service may not be able to understand or help them, but our team is experienced in working with veterans and also works closely with other veterans' organisations across Staffordshire.

Employing Veterans within our hospitals

Are you keen to join the NHS or UHNM Trust and have the skills and qualities our organisation prides itself on? 

The NHS can benefit significantly from the skills and experience Reservists and Veterans bring from military training and service.  As a Veteran Aware hospital we support the employment of Veterans and Reservists in the NHS workforce and we are signed up to the ‘Defence Employer Recognition Scheme’ and the ‘Step Into Health’ scheme.

Looking for a new career and have you considered the NHS?

UHNM is signed up to 'Step into Health' national programme to help all ex-armed service personnel, veterans and their spouse/partner to join the NHS.  The Step into Health programme has been created because the NHS recognises the transferable skills and cultural values that Armed Forces personnel develop when serving, and how they are compatible with those required within NHS roles.

Developed in conjunction with The Royal Foundation and Walking With The Wounded, Step into Health provides a dedicated pathway for the Armed Forces community to access the numerous career opportunities available in the NHS.

Step into Health is open to all Service Leavers and Veterans and their spouse/partner. It is an incredible opportunity in which employers are working with the Armed Forces Community to provide career and development opportunities within the NHS.

Find out more at here

Gold winner award in employer recognition scheme by the armed forces

UHNM achieved the gold award in the Defence Employer Recognition Scheme (ERS) in 2019, the scheme encourages employers to support defence and inspire others to do the same.

To help achieve this UHNM signed The Armed Forces Covenant, which is aimed at promoting fair treatment for the Armed Forces community, removing disadvantage and ensuring that they get the same access to services as the civilian community.

More information.

In accordance with our commitment to the Armed Forces Covenant, where practicable to do so, we will endeavour to offer a degree of flexibility in granting leave for service spouse’s partners, before, during and after a partner’s deployment. 

Click here to visit our Working Here section to find out about work experience and volunteering at UHNM. You can also find our current vacancies and apply online.

Veteran Support Organisations

There are many service charities and organisations available to assist Veterans. The Veterans’ Gateway is a first point of contact for veterans and their families. It provides information, advice and support by phone (0808 802 1212), text (81212) and online at

Tri service and veteran support centre

Based in Newcastle-under-Lyme, the centre is run for veterans by veterans and they utilise a 'hub' based approach to supporting veterans in need. The centre has extensive links with local services and businesses such as SSAFA, Veterans UK, Walking with the wounded and many more.

Visit the veteran support centre website here.

Help for Heroes
Provide support to veterans and their families who are suffering with anxiety, depression, stress, anger and alcohol.    \get-support
Helpline 01980 844280

The Royal British Legion
Help support veterans and their families.

Helpline 0808 802 8080

Veterans Helpline     

The Ministry of Defence’s Veterans UK helpline provides assistance on many issues including benefits, housing and welfare.        
0808 1914 218

Walking with the Wounded (WWTW)

WWTW supports disadvantaged veterans who have served in the Armed Forces and their families, empowering them to regain their independence, thrive and contribute in our communities.
01263 863900

More information on the service available to veterans and an easy to use service locator tool can be found on NHS Choices.  

Discharged servicemen and women are able to access Defence Mental Health Services up to 6 months after leaving the armed forces.  It is important that once an individual knows their location after discharge that they register with a local GP as soon as possible.  This will enable better continuation of care and alert services of their needs.


Provide safe anonymous support to anyone struggling with common health issues.

Via a smartphone app members can talk to each other anonymously and share experiences and follow guided self-help courses and topics such as managing anxiety, dealing with alcohol, getting better sleep. Tests and guides to improve wellbeing and trained counsellors are on hand at all times to moderate the service and provide support.

Op COURAGE: The Veterans Mental Health and Wellbeing Service

This is the new name for:

  • The Veterans’ Mental Health Transition, Intervention and Liaison Service (TILS)
  • The Veterans’ Mental Health Complex Treatment Service (CTS)
  • The Veterans’ Mental Health High Intensity Service (HIS)


To contact the MIDLANDS or EAST of England service directly, call 0300 323 0137 or email:

More details around this service can be found at:

Combat Stress/Rethink
Emotional support, a listening ear and signposting service
24 hour Freephone Helpline 0800 138 1619

Help for Heroes Recovery College

They offer educational courses about mental health and recovery which are designed to increase students' knowledge and skills and to help them feel more confident in self-management of their own mental health and well-being. Help for Heroes have opened one that is specifically for veterans suffering these issues. 

To access these courses you ideally need to be referred to a H4H case worker. Someone can approach H4H direct, but there is an aspiration to be able to referred through other mechanisms such as a ‘social prescriber’ at a GP surgery


IMO Headfit is a really useful website for giving you some tips and ideas on how to improve your mental resilience, aimed at the serving soldiers but more than suitable for everyone:

Landau Ltd

Landau offer individualised support in finding the right job for each person, as well as time-unlimited assistance in the job, to both the veteran and the employer. We have Veterans specific Employment Specialists and advisors who have previously serviced in the Armed Forces and/or have strong connections to the forces.

We work in close conjunction with RBL caseworkers who support Veteran’s in Staffordshire and their families in a multitude of areas                

Contact 01782 324398

Landau Training & Enterprise Centre

Waterside Drive,

Tel: 01782 324 398

Provide lifelong support to veterans to help them settle into life and work outside the forces.
01785 212680 or Helpline 0800 731 4880

The Poppy Factory
Employment support for veterans with mental and physical health conditions.
0208 940 3305

Samaritan Veterans Support

Samaritans works with the Ministry of Defence and other charities to support serving personnel in the Armed Forces, veterans, and their families.  A veterans app in conjunction with the MOD is also available for Apple and Android devices. 


A veterans app in conjunction with the MOD is also available for Apple and Android devices.

Charities and organisations exist to help support veterans who are homeless. The Staffordshire Connects link below signposts to several local organisations that can help.


Stoke-on-Trent City Council


Homeless or at risk?


Click here to find out what support is available

Newcastle Under Lyme Borough Council


Facing Homelessness


Click here to find out what support is available


Staffordshire Moorlands District Council


Click here to find out what support is available


Stafford Borough Council - Housing Advice - I have lost or I am worried about losing my home


Click here to find out what support is available


Leaving the Armed Forces support guide

Their purpose is to facilitate Veterans and serving Armed Forces personnel to meet face to face in a relaxed safe, social environment to enjoy breakfast and banter, to combat loneliness and allow veterans to 'return to the tribe'.

Stoke-on-Trent -

Stafford -

The Royal Naval Benevolent Trust - More information

Make a Will with our free Will writing service - Click here

Soldiers Charity

Royal Air Force

They provide a range of support aimed at serving and former RAF personnel and their dependants. This includes welfare breaks, grants to help with financial difficulty and getting about inside and outside the home, specialist advice on benefits and support with care needs, as well as support for young people through our Airplay programme. Take a look at a guide to their services.


Reservists and Cadets

The Reserve forces play a crucial role in national security from countering security threats, peacekeeping and humanitarian efforts abroad to supporting communities at home.

Some of the benefits of joining the reserves are:

Find out more at -

202 Field Hospital is a hospital that can be deployed anywhere in the world and set up using tents or existing buildings to provide medical care to soldiers and if need be, civilians, in the field.

The hospital has a proud history of service on the front line. It was the first Reserve Field Hospital during operations in Iraq and also saw action in Afghanistan.

It is made up of dedicated healthcare professionals including doctors, nurses and medical staff from hospitals across the West Midlands, Staffordshire and Shropshire.

Find out more here or email

WM RFCA is one of 13 RFCAs across the UK that came into existence at the same time as the Territorial Army in 1908.

Their role is to support the Reserve Forces and Cadets from the Royal Navy, Royal Marines,  Army and Royal Air Force within the counties of Shropshire, Staffordshire, Warwickshire, Worcestershire and Herefordshire and the Metropolitan Boroughs of Wolverhampton, Walsall, Dudley, Sandwell, Birmingham, Solihull and Coventry.

Home to over 1200 cadets and 200 adult volunteers in 38 detachments across staffordshire and west midlands.

Sea Cadets is different from school. There's a lot of learning. But it's done through activities – on the water and off the water – and our volunteers leading by example. 

It's also different from home, a break from screens and being cooped up inside. The platform we offer is built on the customs and traditions of the Royal Navy. It inspires our work and commitment to supporting young people today.

Find a sea cadets near you -