When you Arrive

If you are coming into hospital to have an operation, you may be contacted by Remcare, a secure digital online system we use at UHNM. This is to complete a health screening questionnaire which helps us understand your medical history and make sure you have the right pre-assessment appointment, so we can confirm you’re fit and ready for surgery.

Please be assured this is not spam, Remcare is used to support your care and collect important information from you.

We also encourage you to register with Patients Know Best (PKB). This platform allows you to view your health records, upcoming appointments, and hospital letters online.

You may receive messages from both Remcare and PKB. Please use both as needed to provide any information we ask for, this helps us to look after you and plan your care effectively.

For more information, please click here. [Link takes you to Pre-Admission Management Service webpage]

You will be met by one of the nursing staff who will give you an identification band with your name and hospital number on it. Please wear it at all times while in the hospital. The nurse will also ask you a few simple questions and complete some paperwork. Please tell the staff if you:

• Are taking any medicines (prescribed or complementary). The Pharmacy team will confirm your usual medicines with you when they visit you on the ward.
• Have a problem with income support or social security benefits
• Are receiving day care services such as home help or district nurse
• Have money or valuables to be kept in safe keeping
• Would like to bring in your own TV, radio, music player or other electrical equipment
• Have any disabilities or sight/hearing impairments
• Have any special needs e.g. diet
• Have any dependants (or pets) that require assistance
• Anticipate any problems or require support when you are discharged home

At the point of admission, we want to ensure that your discharge from hospital is planned and arrangements made so that you do not need to stay in hospital any longer than your condition and treatment require. The nurse will show you to your room/bed, show you round the ward and explain the facilities.

All staff will try to make your life in hospital as normal as possible. For instance, you will be asked by what name you prefer to be called and you will be able to sleep until 8:00 am unless you need any treatment before then.

Visitors are an important part of the healing process for many patients. In order for visiting to remain a positive experience and in the best interest of patients some limitations are required on the hours of visiting, the numbers of visitors and who may visit. This is to ensure that patients have adequate rest and there is time to undertake care and treatment. Click here for more information about visiting times.

As mentioned in the 'Preparing to come into Hospital' section, it is a good idea to have one nominated member of the family who will make both telephone contact and liaise with staff so that lines of communication remain clear and do not get confused. ​