Patient Portal

Before arriving, you can check our 'Getting Here' pages which have car parking maps, internal hospital maps and external hospital maps.

During your time at our hospitals you are entitled to a chaperone for any consultation, examination, treatment or procedure, including digital images/photography. 

If you have any questions or worries about chaperoning, talk to the doctor, nurse, or healthcare professional caring for you. You can also contact the Patient Advice and Liaison Team for support.

A copy of our full policy is available here.

At University Hospitals North Midlands (UHNM) we support daily visiting as we understand the important part visitors play in their loved one’s care.

Please check with the ward about when you can visit as different wards often have different visiting times.

If you're unable to attend during visiting hours, talk to the member of staff in charge of the ward to arrange an alternative time to visit.
We encourage relatives and friends to visit patients. But patients can get tired very quickly.

For this reason, the number of visitors each patient is allowed is usually restricted, typically to no more than two people at any one time.
It might be necessary to stagger the visitors so they come at different times.

Check the arrangements with the ward you're going to before your visit.

We ask for visitors to balance the needs of the patient and to recognise how important sleep and rest are to a patient’s recovery. To support patients and visitors we respectfully request that:

• There are no more than two visitors at the bedside at any one time.
• You do not sit on the patient’s bed, please ask our staff if you cannot find a chair.
• You keep noise levels low – speak quietly and keep phones on silent.
• You allow patients time to rest, to aid recovery.
• You talk to the nurse or midwife in charge before bringing children under 12 years of age to visit. Please only do so if it is in their best interest and if you do, always supervise children.
• Please do not film or photograph staff or other patients.

Please stay at home if you are suffering from cold/flu symptoms or vomiting and/or diarrhoea and do not visit until you have been symptom free for at least two days.

Click here for more information on visiting in certain areas. 

Outpatient appointments at Royal Stoke University Hospital

The Central Outpatients Department is located on Ground Floor and Floor 1 of Main Building. Over 500,000 patients attend the department per year for either a new or follow up appointment and we pride ourselves in being able to provide an excellent service.

The Appointment Centre is open Monday - Friday 8am - 6pm and Saturday 9am - 1pm

Telephone: 01782 676676

Clinics are open from approximately 8:30am - 5:30pm every weekday, with appointment slots available from approximately 9:00am - 4:00pm.

You can alter an appointment once. Further delays in attending for an outpatient appointment may be rejected and result in your referral being returned to your GP.

Outpatient appointments at County Hospital

The Outpatients Department at County Hospital is situated on the Ground Floor. When you arrive you'll take a ticket from the welcome desk and sit in the Main Outpatients Reception area. When your number is called you will be directed to the correct room.

There is a hearing loop system within the Central Outpatients Department. Please let reception know if you need to use it.

At the end of your consultation you will be handed a clinic outcome form. Please ensure that you hand this in to the receptionist before you leave the clinic, as it will contain specific information about your future care.

The Appointment line is open Monday - Friday 8:00am – 6:00pm and Saturday 9:00am – 1:00pm.

Telephone: 01782 676676​

​If you cannot attend your appointment please inform the hospital by telephoning 01782 676676 This will enable us to offer this appointment to someone else. You can also email uhnm.appointments@nhs.net with your details.  Missed appointments cost the NHS £160​.

​Try to arrange for someone to come with you when you come into hospital. They will be able to take away anything you will not need while you are here. If for medical reasons, you are unable to travel by bus or car, you can ask your Family Doctor (GP) to arrange transport for you.

The Hospital Travel Costs Scheme (HTCS) was set up to provide financial assistance to those patients who do not have a medical need for ambulance transport, but who require assistance with their travel costs. Under HTCS, patients on low incomes or specific qualifying benefits or allowances are reimbursed in part or in full for fares incurred in travelling to hospital, if their journey meets certain criteria.​

To make a claim you will need to bring proof that you are in receipt of benefit, your receipt for travel (bus/rail ticket, taxi receipt etc) and a signed attendance form from the ward or department, and then go to the Cashiers office located in the main entrance of the Royal Stoke University Hospital or County Hospital. More information about the Hospital Travel Costs Scheme can be found at www.dh.gov.uk

If you are receiving any home care support, you or your relatives will need to cancel it by contacting your local Social Services office.

Should you need to telephone your Consultant's secretary either before, or after your stay in hospital, please have the following information ready:

• Your Hospital Patient Number (you will find this on your letter of admission)
• The name of your consultant
• Your date of birth
• Your address

If you have any special needs (e.g. at home you use a pressure relieving mattress, specialist seating, wheelchair, communication aids etc) that will affect your stay in hospital, let the ward know in advance. It would be useful for your carer to list your normal care requirements and to bring this in with you or to discuss them at the pre-assessment visit.

On rare occasions, operations have to be cancelled, mainly due to high numbers of emergencies coming to the hospital. When this happens, we will try to contact you by phone to inform you of this before you arrive at the hospital. Where possible, we also give you a new admission date then, if not you will be informed of the new date by post as soon as possible.

Due to the high number of phone calls received by wards, we ask you to arrange with your friends and relatives for one person to phone the ward to make enquiries about your progress and then inform the rest. That person can play a similar role when liaising with staff when you are on the ward.​

For more information on what to bring and what not to bring into hospital with you, visit the inpatient pages for more information 

Wheelchairs are available from the entrances of our buildings. If you have a problem locating a wheelchair, please ask a member of staff (please note, some of our wheelchairs are coin operated).

At UHNM, we want to make sure patients with learning disabilities are properly cared for and supported. ​​​​​​​​​We have created these pages to help us achieve this. If you spot anything we have missed or would like to suggest any improvements to this section, please contact our Acute Liaison Nurse:

Call 01782 675477 or 07712427679 ​

For further information visit the learning disabilities pages here

If you cannot attend please tell us by telephoning 01782 676676. Alternatively, you can also email uhnm.appointments@nhs.net with your details.