July 2026
Ideas for improving services
You said: Patients and families need a clear way to share ideas for improving services separate from complaints or urgent concerns.
We did: Captured this suggestion and incorporated it into the co-production webpage project for discussion.
We learned: Any future approach will require clear ownership, triage, accessibility and feedback processes.
Embedding co-production into service improvement
You said: Co-production should be embedded into how UHNM develops new services and improvement projects.
We did: Explored including co-production prompts in business cases and governance processes.
We learned: Embedding co-production into existing processes could encourage earlier involvement, but must avoid becoming a tick-box exercise.
Making the webpage sustainable
You said: How will we make the webpage business as usual, and how will staff, patients and carers know it is there?
We did: Recorded this as a key consideration for the next phase of the project and began exploring options for ownership, promotion and sustainability.
We learned: Early testing and learning will help determine the most effective way to promote, embed and sustain the webpage.
August 2026
Clarifying routes into involvement
You said: It was difficult to understand the difference between feedback, improvement ideas and co-production.
We did: Began redesigning the webpage around four clear routes: Give feedback or a compliment, Share an improvement idea, Get involved in co-production, and See what has changed.
We learned: Clear pathways help people find the right route and reduce confusion.
What happens next?
You said: People wanted to know what happens after they share feedback or get involved.
We did: Strengthened plans for feedback loops and began linking feedback, improvement activities and examples of change.
We learned: Closing the loop is essential for building trust and encouraging future participation.
Improving navigation and accessibility
You said: The webpage needs simpler navigation, better signposting and fewer clicks.
We did: Shared feedback with Communications and continued work on visual improvements, navigation and accessibility.
We learned: People engage more readily when information is visual, accessible and easy to navigate.
Providing non-digital ways to get involved
You said: Digital should not be the only way people can participate.
We did: Considered accessibility requirements and non-digital participation routes as part of future development.
We learned: A blended approach is needed to ensure participation opportunities are inclusive.
Sharing more real-life examples
You said: We have good examples of co-production across UHNM but they are not always visible.
We did: Continued gathering case studies and examples to showcase through the webpage.
We learned: Seeing real examples helps people understand what good co-production looks like in practice.
A route for improvement ideas
You said: Patients and families should have a route to share improvement ideas that is separate from complaints.
We did: Captured the idea and began exploring a controlled pilot through the webpage.
We learned: Any improvement ideas route will require clear ownership, triage processes, accessibility considerations and feedback mechanisms.
Building co-production into governance
You said: Business cases and Requests to Proceed should ask how patients and carers have influenced proposals.
We did: Recorded the idea as a potential governance prompt linked to the co-production webpage.
We learned: Embedding co-production into governance processes can encourage earlier involvement, provided it remains meaningful and not a tick-box exercise.
Promoting the webpage
You said: How will people know the webpage exists and how will it become business as usual?
We did: Began discussions with Communications and the intranet team about promotion, visibility and sustainability.
We learned: Promotion and ownership are just as important as creating the resource itself.
Different levels of involvement
You said: Involvement opportunities should be grouped by the level of commitment people want to make.
We did: Accepted the feedback for future webpage refinement and review.
We learned: Different people want different levels of involvement, so opportunities should be flexible and easy to understand.
Using visual tools
You said: Staff and patients wanted a visual way of understanding co-production and progression.
We did: Worked with Communications to develop a co-produced UHNM Co-Production Ladder graphic for the webpage and wider organisational use.
We learned: Visual tools help explain co-production concepts more clearly than large blocks of text.
