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You said
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We did
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We Learned
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JUNE 2026
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The purpose of the page wasn't clear.
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Added a clearer explanation of co-production and why the page exists.
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People need to understand the purpose before they can decide whether to get involved.
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There was too much text
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Reduced wording and started making the page more visual and accessible.
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Simplicity matters. People want to quickly find what they need without reading large amounts of text.
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We needed a stronger call to action.
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Added the "We Need You" banner.
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Clear invitations to participate help people understand that their involvement is genuinely wanted.
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Staff wanted practical help, not just information about co-production.
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Created the first guidance resource and developed a draft UHNM Co-Production Framework
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People need practical examples and simple starting points to build confidence.
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The page should answer real user questions.
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We are restructuring content around questions such as "What is it?", "Why should I do it?", "When should I involve people?" and "Where do I start?"
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Designing around user needs is more helpful than designing around organisational structures.
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Make it easier for patients, carers and the public to get involved.
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Added a registration route for the website design meeting and continued discussions about how people can express interest in future opportunities.
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People are often willing to help if the route into involvement is clear and easy to access.
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Include more real-life examples of co-production.
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Learning examples are being expanded and a route for staff to submit their own examples is being developed.
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Small everyday improvements are often just as valuable as large projects and help people see what good co-production looks like in practice.
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The page should be easier to find.
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We proposed a prominent "Your Voice Matters" button on the UHNM homepage.
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The discussion highlighted how important visibility and accessibility are if we want to broaden participation.
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Add a "Your Voice Matters" button to the homepage.
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Communications reviewed the proposal but were unable to add additional homepage navigation tiles because of wider website design and governance arrangements.
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Although the button cannot be added, Communications have proposed working with us to create a wider Get Involved section bringing together co-production, patient experience, feedback and involvement opportunities in one place, helping create a more joined-up experience for patients and carers.
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JULY 2026
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Patients and families need a clear way to share ideas for improving services, separate from complaints or urgent concerns.
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We captured this as a service user improvement idea and brought it into the co-production webpage project for discussion with stakeholders.
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The idea has potential to strengthen co-production, but would require clear ownership, triage, signposting, accessibility considerations and a feedback process before any pilot could take place.
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Co-production should be embedded into the way UHNM develops new services and improvement projects.
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We captured a staff suggestion to include a co-production section within Trust Business Cases and Requests to Proceed, with signposting to the co-production webpage for guidance and support. This idea is now being explored as a potential way of embedding co-production into existing governance processes.
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Embedding co-production into existing processes could encourage earlier involvement of patients and carers, increase awareness of the co-production webpage and support greater consistency across the organisation. However, it will be important that any approach supports meaningful involvement and does not become a tick-box exercise.
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How will we make the webpage business as usual, and how will staff, patients and carers know it is there?
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We have recorded this as an important consideration for the next phase of the project and will explore options for ownership, communication, promotion and sustainability.
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We agreed that our immediate priority is to test and refine ideas through a controlled pilot. Learning from the pilot will help us determine the most effective approach to promoting the page, embedding it into existing processes and making it sustainable in the longer term.
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AUGUST 2026
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People found it difficult to understand the difference between giving feedback, sharing an improvement idea and being involved in co-production.
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Began redesigning the webpage around four clear routes: Give feedback/compliment → Share an improvement idea → Get involved in co-production → See what has changed.
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Clear pathways help people find the right route and reduce confusion about what co-production is and isn't.
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People wanted to know what happens after they share feedback or get involved.
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Strengthened the feedback loop approach and started linking feedback, improvement activity and examples of change.
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Closing the loop is essential for building trust and encouraging future participation.
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The webpage needs simpler navigation, better signposting and fewer clicks.
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Took feedback to Communications and continued work on visual improvements, navigation and accessibility.
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People engage more readily when information is visual, accessible and easy to navigate.
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Digital should not be the only way people can participate.
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Considered accessibility requirements and non-digital participation routes as part of future development.
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A blended approach is needed to ensure participation opportunities are inclusive.
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We have good examples of co-production across UHNM but they are not always visible.
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Continued gathering case studies and examples to showcase through the webpage.
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Seeing real examples helps people understand what good co-production looks like in practice.
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Service users suggested patients and families should have a route to share improvement ideas, separate from complaints.
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Captured the idea and began exploring a controlled pilot through the webpage.
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Any improvement ideas route will require clear ownership, triage processes, accessibility considerations and feedback mechanisms before testing.
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Staff suggested business cases and Requests to Proceed should ask how patients and carers have influenced proposals.
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Captured the idea as a potential governance prompt linked to the co-production webpage.
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Embedding co-production into existing governance processes could promote earlier involvement and consistency, provided it remains meaningful and not a tick-box exercise.
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People asked how the webpage would become business as usual and how people would know it exists.
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Began discussions with Communications and the intranet team around promotion, visibility and sustainability. Also requested support to promote the Digital Hub through intranet news, newsletters and other channels.
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Promotion and ownership are just as important as creating the resource itself if it is to become embedded and sustainable.
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Workshop participants suggested involvement opportunities should be grouped by the level of commitment people want to make.
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Feedback was accepted for future webpage refinement and review.
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Different people want different levels of involvement, so participation routes should be flexible and easy to understand.
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Staff and patients wanted a visual way of understanding co-production and progression.
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Worked with Communications to develop a co-produced UHNM Co-Production Ladder graphic for the webpage and wider organisational use.
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Visual tools help explain co-production concepts more clearly than large blocks of text.
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