Get involved in improving care

We are looking for patients, carers, families, members of the public and staff who would like to help shape how co-production develops across UHNM.

You do not need any previous experience or specialist knowledge. We are interested in hearing from people who want to share their experiences and ideas to help improve care.

If you choose to get involved, you can:

• Share your experiences and ideas.
• Help shape future resources and guidance on this webpage.
• Join monthly co-production workshops in a way that works for you.

You can take part as much or as little as you feel comfortable with.

July 2026

Ideas for improving services

You said: Patients and families need a clear way to share ideas for improving services separate from complaints or urgent concerns.

We did: Captured this suggestion and incorporated it into the co-production webpage project for discussion.

We learned: Any future approach will require clear ownership, triage, accessibility and feedback processes.

Embedding co-production into service improvement

You said: Co-production should be embedded into how UHNM develops new services and improvement projects.

We did: Explored including co-production prompts in business cases and governance processes.

We learned: Embedding co-production into existing processes could encourage earlier involvement, but must avoid becoming a tick-box exercise.

Making the webpage sustainable

You said: How will we make the webpage business as usual, and how will staff, patients and carers know it is there?

We did: Recorded this as a key consideration for the next phase of the project and began exploring options for ownership, promotion and sustainability.

We learned: Early testing and learning will help determine the most effective way to promote, embed and sustain the webpage.

August 2026

Clarifying routes into involvement

You said: It was difficult to understand the difference between feedback, improvement ideas and co-production.

We did: Began redesigning the webpage around four clear routes: Give feedback or a compliment, Share an improvement idea, Get involved in co-production, and See what has changed.

We learned: Clear pathways help people find the right route and reduce confusion.

What happens next?

You said: People wanted to know what happens after they share feedback or get involved.

We did: Strengthened plans for feedback loops and began linking feedback, improvement activities and examples of change.

We learned: Closing the loop is essential for building trust and encouraging future participation.

Improving navigation and accessibility

You said: The webpage needs simpler navigation, better signposting and fewer clicks.

We did: Shared feedback with Communications and continued work on visual improvements, navigation and accessibility.

We learned: People engage more readily when information is visual, accessible and easy to navigate.

Providing non-digital ways to get involved

You said: Digital should not be the only way people can participate.

We did: Considered accessibility requirements and non-digital participation routes as part of future development.

We learned: A blended approach is needed to ensure participation opportunities are inclusive.

Sharing more real-life examples

You said: We have good examples of co-production across UHNM but they are not always visible.

We did: Continued gathering case studies and examples to showcase through the webpage.

We learned: Seeing real examples helps people understand what good co-production looks like in practice.

A route for improvement ideas

You said: Patients and families should have a route to share improvement ideas that is separate from complaints.

We did: Captured the idea and began exploring a controlled pilot through the webpage.

We learned: Any improvement ideas route will require clear ownership, triage processes, accessibility considerations and feedback mechanisms.

Building co-production into governance

You said: Business cases and Requests to Proceed should ask how patients and carers have influenced proposals.

We did: Recorded the idea as a potential governance prompt linked to the co-production webpage.

We learned: Embedding co-production into governance processes can encourage earlier involvement, provided it remains meaningful and not a tick-box exercise.

Promoting the webpage

You said: How will people know the webpage exists and how will it become business as usual?

We did: Began discussions with Communications and the intranet team about promotion, visibility and sustainability.

We learned: Promotion and ownership are just as important as creating the resource itself.

Different levels of involvement

You said: Involvement opportunities should be grouped by the level of commitment people want to make.

We did: Accepted the feedback for future webpage refinement and review.

We learned: Different people want different levels of involvement, so opportunities should be flexible and easy to understand.

Using visual tools

You said: Staff and patients wanted a visual way of understanding co-production and progression.

We did: Worked with Communications to develop a co-produced UHNM Co-Production Ladder graphic for the webpage and wider organisational use.

We learned: Visual tools help explain co-production concepts more clearly than large blocks of text.