Learning and Examples

Patients, carers and staff worked together to influence the design of the new Breast Care Unit.

As this page develops, it will include:

• Simple how-to guides to support staff to involve people in improvement work

• Short training videos to build confidence and understanding

• Real examples of co-design and co-production in practice

• Information about support available across UHNM

The Breast Care Service used a phased co-production approach to involve patients and the public in the design of the new Breast Care Unit.

Patients, carers and community groups were involved from the earliest stages, helping shape a calm, welcoming and accessible environment. Feedback was gathered through visits, walkarounds and ongoing discussions throughout the design process.

The project resulted in improvements to both the interim and new Breast Care Units, positive patient feedback, stronger relationships between staff and service users, and valuable learning about accessibility and inclusion.