Contact details and important information

Mental Health:

Crisis Care Centre

24 hours   

0800 0328 728 (opt 1)    

Mental Health Assessments, crisis support, telephone contact or face to face.
Mental Health Helpline    

Weekdays 7pm-2am
Weekends 2pm-2am    

08088002234 (free phone)
Text: 07860 022821    

Telephone support
Harplands Hospital  
24 hour    

01782 441600    

Psychiatric inpatient
MIND  

Normal working hours    

01782 262100
www.mind.org.uk  

Free counselling, anger management, befriending, and parent support
Brighter Futures  

Hours vary depending on service  

01782 406000
www.brighter-futures.org.uk    

Clubhouse network, safe spaces, Smart moves,
Stoke-On-Trent Mental Health Helpline   

24 hours    

01782 234233    

Telephone and internet support
ECHO    

Normal Working hours  

07500 444116    

Support for self-harm
Changes Variable    

01782 413101
www.changes.org.uk    

Mutual help groups
Savana      

01782 433204 (24 hour message line)
01782 433205  
www.savana.org.uk    

Victims of sexual assault or violence

Survive  

0300 330 59 59    

Same as above for Newcastle and Moorlands 
DOVE  

01782 683155 / 683153
www.thedoveservice.org.uk    

Support to those affected by bereavement, life-changing illness and  significant loss.

 
The Samaritans
24 hours
01782 213555
www.samaritans.org.uk Telephone and Internet Support
Victim Support
Weeknights Monday to Friday 8pm to 8am
Weekends Saturday 5pm to Monday 8am
08 08 16 89 111
(Dial 141 to hide your number)
If you've been a victim of any crime or have been affected by a crime committed against someone you know
New Era
24 hrs a day, 7 days a week
0300 303 3778, 
Live chat available online
Offering help to those affected by domestic abuse in Staffordshire or Stoke-on-Trent, provides free and confidential support for victims and their families
Cruse Bereavement
Mon & Fri 9:30-5pm
Tue, Wed &Thur 9:30am-8pm
Weekends 10am-2pm
0808 808 1677
Or Webchat (mon-fri 9am-9pm)
https://www.cruse.org.uk/ Bereavement Counselling 
ARCH
01782 744533
Help people who are homeless or at risk of homelessness, leaving care, misusing drugs or alcohol, leaving prison, suffering from mental ill-health, or struggling to maintain their independence or their tenancy.
Assist Advocacy
01782 845584
Provides advocacy for those who need it
Wellbeing Service
0300 303 0923
North Staffs Primary Care  service
Human Kind
01782 639856 (Newcastle)
01538 384361
(Moorlands)    
Addiction support for Newcastle and the Moorlands Drug & Alcohol service.
SOT Community Drug and Alcohol Service    

01782 283113    

Addiction support for Stoke-on-Trent. Consists of: Addaction, BAC O’Connor & Combined Healthcare
Stoke Recovery    

01782 956119    

Abstinence based support service

 

Homeless:    

90 Hope Street   

01782 279234    

If a vacancy exists we can offer immediate housing. Open 24 hours
Rough Sleepers

 

Stoke and Newcastle – 08009702304
Staffordshire and Shropshire - 08000151464    

Support to get into emergency accommodation
Macari Centre

07500771682    

Emergency accommodation
Salvation  Army  

01782 415621    

Homeless hostel

Carers: 

North Staffs Carers  

Mon—Fri 10am-4pm
01782 793100  

Lots of support available

 

Mental Health:

Changes for over 50’s
01782 411433
Social events  & weekly help groups
Wellbeing service
Weekdays 9am-5pm
0300 303 0923
Counselling 
services
Disability Solutions
Mon—Thur 9am-4pm
01782 667327
Advice about benefits
Silverline
24/7
0800 470 8090
Free confidential helpline for friendship & advice
On the Horizon
Mon-Fri 9am—6pm
07807 204412/07855 652753 /
horizoncounselling1@outlook.com 
Counselling for over 60s for Staffs Moorlands & Stoke.

Carers:

Admiral Nurse      

0800 888 6678 
helpline@dementia.uk.org    

Specialist support for families
Dementia Contact Service

0333 150 3456    

Advice on services
Age UK        

www.ageuk.org.uk/Staffordshire 
Between 8am-7pm (365 days)    

Cleaning service & support with shopping activities
Care Link (Saltbox)
01782 810320
Befriending & practical support with social activities
Carers UK
carersuk.org
0808 808 7777
Information Mon & Tue 10am-4pm
Revival (advice hub)
0333 014 3389
Mon—Fri 8:30am-5:30pm
Practical support eg. Key safes, cleaning, food parcels
North Staffs Carers
01782 793100
Support & advice on activities.
Mon-Thurs 8am-5pm & Friday 8am-4:30pm
Social Care (city)
0800 561 0015
Support with social care assessments & signposting
Social Care (county)
0300 111 8010
Support with social care assessments & signposting
Mind For Families
Provides support for families supporting older persons
National Dementia Helpline
0300 222 112  
Information, support and a vice about Dementia. Also sign post to activities
Approach
Advice & Information around events.

 

www.getselfhelp.co.uk

 

Advise and information, CBT based

 

www.thecalmzone.net

 

Information and advice for males

 

www.ntw.nhs.uk/pic/selfhelp

 

Self-help booklets

 

www.thecarershub.co.uk

 

Information and support for  carers

 

www.moneysavingexpert.com/mentalhealth

 

Free guide about mental health and debt.

 

 

STAY ALIVE app

 

Information tools and advice when in crisis

 

CALM HARM

 

Information tools and advice when in crisis

 

Feeling Good: positive mindset

 

Audio track to help build confidence, energy and a positive mindset.

 

distrACT

 

Information and advice about self-harm and suicide

 

 

 

Mental Health:

Mental Health Helpline

08088002234 (free phone)

Access Team - Stafford

 

Access Team—Shrewsbury

 

0808 196 3002

mhsi.staffordshire@mpft.nhs.uk

0808 196 4501

access.shropshire@mpft.nhs.uk

 

MIND

01782 262100

www.mind.org.uk

 

Samaritans

01785 243333

Citizen Advice Bureau

01543 502236

01785 814806

County Advice Line

03444 111444

Relate

01785 242779

0300 1001234

 

Emerge- sexual abuse

01785 225991

Women’s Rape and Sexual violence Service

 

01785 221000

Child-line

08001111

CMHT

01785 783033

Wellbeing Service

0300 303 0923

East Staffordshire Hub

 

West Staffordshire Hub

 

0300 3033 427

 

0300 3033 428

 

National Drugs Helpline

0300 123 6600

Alcoholics Anonymous

 

0845 769 7555

0800 917 7650

 

Human Kind—Drug & Alcohol Services 

01785 270080

CRUSE - Bereavement and Loss

0844 477 9400 

NHS 111 – service when 999 not needed

 

111

 

PALS (Patient Advice and Liaison Service)

01785 221499

Mental Health:

Crisis helpline: live well Cheshire east

0800-145-6485

Central Cheshire Wellbeing Hub

0300-3030639  

Crewe Wellbeing Hub

01270 655200

Winsford Wellbeing Hub:

01606-555211

East Cheshire  Talking Therapies

01625-469950

Mid-Cheshire Mind

01606-863305  or

Email:  hello@midcheshiremind.org.uk

Samaritans

116 123

Citizens Advice  Bureau

0800-144-8848

Child-line

0800-1111
Crewecial Crisis Café (located in Crewe)


Open from 1:00pm until 10:00pm, Crewecial provides a safe space for people struggling with emotional distress who consider themselves to be in a self-defined crisis. It offers a welcoming environment for people to connect with others who are experiencing similar problems.

 

The Weston Hub Crisis Café (located in Macclesfield)

 

Open from 10:00am until 10:00pm, The Weston Hub provides a safe space for people struggling with emotional distress who consider themselves to be in a self-defined crisis. It offers a welcoming environment for people to connect with others who are experiencing similar problems. 

Childline

 

www.childline.org.uk

 

0800 1111

24/7 service

 

Confidential 0-19years

Telephone, text, email and online chat and info

support for young people

 

CDAS Young People’s Drug & Alcohol Service

T3—Staffordshire

 

Stoke

Staffordshire

 

01782 221090

01785 241393

 

Alcohol and drug

education, prescribing, needle exchange, support for young people, families and carers

 

Dove

Bereavement

 

Dudson Centre, Hope street, ST1 5DD

 

01782 683155

 

Mon-Fri                                                   4yrs - 18yrs Low level - support for bereavement, long term/terminal illnesses, loss

 

Young Carers

 

North Staffs Carers, Carers Centre, 1 Duke Street, Fenton, ST4 3NR

 

01782 793100

 

Mon-Fri                                                   Various times (please contact)

Support for young people acting as a carer for parent or sibling.

 

Galaxy

 

Hanley

www.lgbtstoke.co.uk

0300 123 0970 option 3

 

Saturday 12-4pm

13-18yrs

LGBT Youth group, drop in social support group

 

Mental Health

Crisis Care Centre

 

Crisis Care Centre       Harplands Hospital
Hilton Road
Harpfields
Stoke-on-Trent
ST4 6TH

 

O800 0328 728

(option 1)

Out of hours

 

Crisis support out of hours via telephone or drop in

 

Samaritans

 

www.samaritans.org.uk

 

01782 213555/ 116 123

24/7 service

 

Telephone and

internet listening service

 

Eating Disorders:

B-eat /

Anorexia &

bulimia care

 

www.b-eat.co.uk

www.anorexiabulimiacare.org.uk

 

0808 801 0711

03000 11 12 13

 

Under 25s support and information    regarding eating   disorders

 

Papyrus

 

www.papyrus-uk.org

 

Hopeline: 0800 068 4141

Text service: 07786209697

 

Confidential advice and support for young people (under 35) who feel suicidal

Helpful resources online

 

National

Autistic Society

 

www.autism.org.uk

 

0808 800 4104

Various times

 

National support  service for autism information and     advice.

 

Arch

 

308 London Road, Stoke on Trent ST4 5AB

 

01782 222412

 

1:1 support / advice line for children who have witnessed /   experienced domestic abuse domestic abuse

 

Childline

For confidential support and advice contact Childline who are available 24/7 


They can support with:

  • Bullying, abuse, safety and the Law
  • You and your body
  • Your feelings
  • Friends, relationships, sex and consent
  • Home and Families
  • School, college and work
  • Staying safe online
  • Self harm coping techniques
  • Coping with suicidal thoughts
  • Grooming
  • Gender Identity

 

With free access to:

  • Online videos
  • Mental Health First Aid Kit
  • Mood Journal
  • Art Box
  • Coping Kit
  • Calm Zone

Carers Hub

 

www.thecarershub.co.uk

 

0330123 937

 

Monday—Friday 9-5

Face to Face support, telephone support, face to face  groups, email support and   social    media

 

North Staffs  Carers            Association

 

www.carersfirst.com

 

01782

 793100

 

 

Monday—Thursday        9am-5pm

Friday—9am-5:30pm

Sat and Sun—9am—12pm

 

North Staffs Combined Healthcare Mental Health Adult Carers Team

 

www.combinedwellbeing.org.uk

 

 0300 123 1535 ext 3562

 

 

Stafford Mental Health

Access Team

 

Email:

access.staffordshire@  mpft.nhs.uk

 

0808 196 3002

Out of hours

 

Crisis support out of hours

Via telephone

Childline

 

www.childline.org.uk

 

0800 1111

24/7 service

 

Confidential 0-19years

Telephone, text, email and online chat and info support for young people

 

Eating Disorders:

B-eat /

Anorexia &

bulimia care

 

www.b-eat.co.uk

www.anorexiabulimiacare.org.uk

 

0808 801 0711

03000 11 12 13

 

 

Under 25s support and information regarding eating      disorders

 

Papyrus

 

www.papyrus-uk.org

 

Hopeline: 0800 068 4141

Text service: 07786209697

 

Confidential advice and support for young people (under 35) who feel suicidal

Helpful resources online

 

Samaritans

 

www.samaritans.org.uk

 

01782 213555/ 116 123

24/7 service

 

Telephone and internet       listening service

 

Stafford CAMHS

 

The Bridge, St Georges Parkway, Stafford ST16 3NE

 

01785 221665

 

Child & Adolescent Mental Health Service

9-5pm Mon-Fri

 

Shout

 

https://giveusashout.org/

 

Text “Shout” 85258

 

Free confidential text service

 

Useful downloadable apps/websites for children and young people