UHNM Team of the Month: UHNM Site Teams
Staff from University Hospitals of North Midlands NHS Trust (UHNM) have received praise for maintaining safe and effective patient flow across the Royal Stoke and County hospitals.
UHNM’s Site Teams have been awarded November’s Team of the Month in recognition of their “dedication, professionalism, and unwavering support to patients and colleagues”.
The Site Teams play a vital role in keeping both the Royal Stoke and County hospitals running safely, overseeing real-time patient flow, bed capacity and supporting operational decision-making around the clock.
The teams were nominated by Lisa Duncan, integrated discharge lead.
Lisa said: "I work with the teams both daily within my discharge role, but also on a strategic on-call capacity. The team can be under extreme pressure, supporting the Emergency Departments (ED) and managing complex site flow and bed management. They cover a 24-hour period and handle a huge volume of work, often having to make difficult decisions to keep our sites safe. They do this with dedication, professionalism, and often a smile, ensuring patients are at the forefront of everything they do."
"Their roles are fast-paced and demanding, requiring them to remain alert and focused for long periods. I feel confident and safe in my own role because I trust their decision-making and the peer support they provide. They are often the link between our system partners in the Integrated Care Boards (ICB) and West Midlands Ambulance Service, always showing respect, understanding and a commitment to finding solutions that support everyone."
Rebecca Glanville, senior patient flow coordinator at County Hospital, said: "I feel very proud that we’ve been recognised for the work that we do, particularly during the tough winter periods. It’s thanks collectively to the team at County Hospital that we can continue to support patients safely and effectively."
The teams at Royal Stoke and County were presented with their awards by Helen Ashley, deputy chief executive.