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UHNM integrated care lead scoops Chief Executive award

An integrated care lead from University Hospitals of North Midlands has scooped a Chief Executive award after helping a patient who had a stroke and failed asylum. The patient had no passport and wanted to go home but due to his circumstances was not entitled to any help financially or housing.

Lisa Duncan, who is lead for joined up health and social care at UHNM has been acknowledged for her hard work and commitment to help support patients going home.

Lisa picked up the CEO award after helping a patient who had been in hospital for 50 days with no way of going home. Lisa worked beyond her hours to try and get the patient home and was able to strike up a relationship with a staff member from the home office who helped to support her in getting the patient to an appropriate place.

After 64 days the patient was able to go home thanks to the support and determination of Lisa’s actions.  

In addition to this Lisa has been part of the development of the personal health budget which is provided to patients for their health and wellbeing, enabling them to return home. Since January 2023 Lisa and her team purchased beds, bedding, microwaves and a key safe.

Tracy Bullock, Chief Executive said: “The impact that Lisa has made to the patient she helped on this occasion shows her commitment to ensuring patients are safely discharged. I am also aware that this is only one of many patients that Lisa has helped.  The development and utilisation of the patient’s personal health budget to support early discharge is another aspect of Lisa ensuring patients get the vital care and support they need.”

Lisa Duncan, Integrated Care Lead said: “I am so pleased to be nominated and receive this award. I do what I do because I enjoy my job and helping patients to get home safely is always my priority.” 

Jane Mcfarlane, Business Support Manager, who nominated Lisa said: “I nominated Lisa because of her outstanding work, all of which is aligned to some of our most vulnerable patients. Lisa has a real can do attitude which is inspiring, she not only cares about patients but she cares about us too. She is a great advocate for wellbeing and kindness. Congratulations Lisa you are an individual that makes me proud to work within UHNM.”