Bereaved families thank nursing assistant for extraordinary compassion

Juliet Willis works as a nursing assistant on ward 113 at Royal Stoke University Hospital

A nursing assistant has been recognised for her extraordinary compassion towards patients and their families. When caring for a patient in their final hours, Juliet Willis (pictured) uses candles, throws and flowers to create a more homely and peaceful feel at their bedside. Relatives say this has helped their grieving process as they have more positive memories of last moments with loved ones.

Juliet has been given the Employee of the Month award in acknowledgement of the difference she has made to patients and their families.

Janet Morris, Senior Sister on ward 113, said: “Juliet creates a soothing environment in which bereaved families can spend precious time with loved ones after they have passed away. She deserves to be recognised for the positive impact she has on patients and their families. She is an excellent example of the trust’s values, particularly compassion.”

Juliet was presented with her award by Carol Lloyd-Bennett, Senior Nurse for Education and Workforce.

(left) Carol Lloyd-Bennett, Senior Nurse for Education and Workforce, and Janet Morris, Senior Sister, (right) present Juliet with her award

Carol said: “Juliet is someone who naturally goes above and beyond in her role and doesn’t realise she is doing anything special. However, the feedback received from families demonstrates how her extraordinary effort and kindness is appreciated. I’m really pleased to be able to give this award to Juliet, she has helped a lot of families in their time of need.”

Juliet said: “Having lost parents myself I know how upsetting it is. Families are just as important as patients in my eyes and I think it’s important to make those last moments with someone as good as possible. I try to make their hospital room a less clinical environment, so if possible I remove anything medical and try to make it feel a bit more cosy. It creates a more homely feel, as if a loved one is just at home in bed.

Members of the nursing team on ward 113

“The team are very supportive and we try to apply this quality of care to all our patients, not just the ones nearing the end of their life. It means a lot to be recognised.”