NHS 111 First
For urgent medical help call NHS 111 to book an Emergency Department time slot
Your NHS is providing a new and more convenient way for you to access urgent care at Royal Stoke Unviersity Hospital and County Hospital, Stafford.
If you need medical help and it is not a life-threatening emergency, call 111 as they can book you a time slot at the Emergency Department if you need one.
Your advisor can also direct you to a more appropriate NHS service depending on your needs, such as:
- Your GP practice
- A local pharmacy
- Haywood Hospital Walk-in Centre
- An Urgent Care Centre
Calling 111 first will help us to maintain social distancing and ensure that you receive the right care in the right place, in a more timely way.
If you or someone you know is experiencing a medical emergency, you can still attend the Emergency Department or call 999.
If you have a minor injury
If you have a minor injury or illness, you will be redirected to Haywood Hospital from the Royal Stoke University Hospital.
Minor injuries units can help with a number of conditions including:
- Cuts and grazes, infected wounds
- Broken bones or fractures, sprains and strains
- Bites and stings
- Minor head injuries
- Minor eye problems
If you have a minor illness
Phone your GP practice or go to a local high street or supermarket pharmacy and seek advice there. Or if you are not sure, contact NHS 111
Help keep our A&E for the real emergencies
Our Emergency Department remains open but it is for serious and life threatening conditions. If you or someone you know is experiencing a medical emergency you/they can still attend our ED or alternatively please dial 999.
Medical emergencies can include:
- loss of consciousness
- an acute confused state
- fits that aren't stopping
- chest pain
- breathing difficulties
- severe bleeding that can't be stopped
- severe allergic reactions
- severe burns or scalds
- Call 999 immediately if you or someone else is having a heart attackor stroke. Every second counts with these conditions.
Also call 999 if you think someone has had a major trauma, such as after a serious road traffic accident, a stabbing, a shooting, a fall from height, or a serious head injury.
COVID-19
If you have symptoms of COVID-19 (a high temperature; a new, continuous cough; or loss or change to your sense of smell or taste), please do not attend the Emergency Department or any of these other services. Check what to do here.