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Mental Health

​Sometimes it can be difficult to explain what mental health is. The World Health Organisation defines it as a state of wellbeing in which every individual realises his or her own potential, can cope with the normal stresses of life, can work productively and is able to make a contribution to their community. ​

Mental health problems can take many forms including depression, schizophrenia, bipolar, eating disorders, anxieties, phobias, drug and alcohol abuse, post-traumatic stress disorder, dementia and many more.

It is estimated that one in four people experience mental health problems at some time in their lives. UHNM is committed to working together with partners to make sure people get the help and support they need. We want to ensure that our patients have a positive experience when they come to UHNM and that all of their needs are met.

Improved mental health and wellbeing is associated with a range of better outcomes for people of all ages and backgrounds. These include improved physical health and life expectancy.

Since 2013, NHS England has been working with service users, carers and key partners to improve the outcomes and experiences of people of all ages with mental health problems, to ensure that mental health is treated with the same level of importance as physical health.

The NHS Five Year Forward View for Mental Health 2016 sets out a series of practical and realistic steps for the NHS to deliver a better, more joined-up and more responsive NHS in England.

We aim to ensure patients receive the highest standards of care and that patients are treated with respect and dignity.

Our current workforce includes a number of mental health nurses in certain ward areas that are able to provide holistic care which meets the needs of people who are living with mental health problems.

Areas of work are emergency portals, care of the older person, trauma and orthopaedics, general medicine and gastroenterology and child health. 

Click here for some top tips for good mental health​


This website has been designed to help you find out more about mental health: what it is and how it can affect you.

Did you know?

Mental health can affect anyone and sometimes it feels scary and unsettling. 

Your mental health is just as important as your physical health. Good mental health allows you to develop the resilience to cope with whatever life has in store for you and grow into well-rounded, healthy adults with something called 'emotional intelligence' (the ability to identify and manage your own emotions and the emotions of others).​

Please use this website to look for information to help you and let us know if we can do anything to improve it. Tell us what you would like to see on the website, because it is here to help you. 



The term 'EMPOWERS' was derived from using different words to describe mental health.

It stands for Emotional, Mental health, Psychological, Openness, Wellbeing, Encouragement, Resilience and Support.

The term was chosen to help people take back control of their mental health and have their own say about what happens in their treatment. We wanted to use something that would give people the empowerment to talk about mental health.

This working group helps staff to have a better understanding of mental health. It will continue to meet regularly and ensure that momentum is carried on and forms part of our vision for the future. The group is also designed to build partnerships with our external stakeholders to support the development of CAMHS services across Staffordshire.​


​At UHNM, it is our goal to ensure adults and older people are well care for both physically and mentally. Sometimes our patients need extra support.

For example, many of our patients have mental health issues, some of which have not been detected, diagnosed or treated. Some may have dementia which is not yet diagnosed. Their dementia may be mild, moderate or severe. Others may have depression and some may have delirium which is an acute confusional state which can be due to a variety of causes.​​​

We follow the national requirement to give all patients aged 65 and over a six-item cognitive impairment test (6CIT). This ensures that we are screening hospital patients for dementia anytime within 72 hours of admission. At UHNM screening is completed on admission or within 24 hours of admission. This ensures we are meeting Objective 2 of the National Dementia Strategy for earlier diagnosis and to provide a baseline measure.​

For professionals

​Download a leaflet about the Dementia Liaison Service​ and how to refer

In case of emergency

The Samaritans
01782 116 123
They operate a free service 24 hours a day, 365 days a year and you can talk to someone in confidence.

You should only call this number if:

  • it's an emergency
  • a crime is in progress
  • someone suspected of a crime is nearby
  • when there is danger to life
  • when violence is being used or threatened

Other important phonelines

North Staffordshire Mental health access team
0300 123 0907
Available 24/7

Staffordshire Mental Health Helpline
0808 800 2234 or Txt 07860 022821

0300 304 7000
Offers emotional support and information from 6pm–11pm, 365 days a year. 

The Silver Line
0800 470 8090 (freephone).
If you're an older person (over the age of 55), the Silver Line is there 24 hours a day, 365 days a year to provide information, support and friendship.

0800 585858
If you're a man experiencing distressing thoughts and feelings, the Campaign Against Living Miserably (CALM) is there to support you. They're open from 5pm–midnight, 365 days a year. They also have a webchat service if you're not comfortable talking on the phone.

If you are a student, you can look at the Nightline website to see if your university or college offers a night-time listening service. Nightline phone operators are all students too.

0300 330 0630, or you can email
The LGBT+ helpline. If you identify as gay, lesbian, bisexual or transgender, Switchboard is available from 10am–11pm, 365 days a year, to listen to any problems you're having. Phone operators all identify as LGBT+

0800 123 737 or you can text 'help' to 81066.
If you live in Wales, you can contact the Community Advice and Listening Line (C.A.L.L). for a confidential listening and support service. 

Your local GP
NHS 111 (just dial 111)

Brighter Futures
Provides support to those who require extra help to live independent and fulfilled lives: 

Staffordshire Mental Health
Provides information and contact details about local organisations and projects within Staffordshire and Stoke-on-Trent:

NHS Choices
Here you can find an introduction to articles and videos on mental health from the NHS. It includes where and when to get help, accessing therapy, and real stories of psychosis, schizophrenia and OCD: 

Websites for help with dementia

Other useful websites

Our partners​
South Staffordshire and Shropshire Healthcare NHS Foundation Trust:

North Staffs Combined Healthcare NHS ​Trust:​

​At UHNM we work with partners across Staffordshire and Shropshire to provide care for you. Our key partners are other NHS and non NHS organisations that help UHNM support people who come to our hospital​. They include the following:

Mental Health Trusts

  • North Staffordshire Combined Healthcare
  • South Staffordshire and Shropshire NHS Trust

CCGs (Clinical Commissioning Groups)

'CCGs' (Clinical Commissioning Groups) were created following the Health and Social Care Act 2012, which saw the replacing of primary care trusts from April 2013. CCGs are clinically-led, statutory NHS bodies responsible for the planning and commissioning of health care services for their local area.

In our area, they include:

•NHS North Staffordshire

•NHS Cannock Chase

•NHS East Staffordshire

•NHS Stafford and Surrounds

•NHS Stoke-on-Trent

•NHS South East Staffordshire and Seisdon Peninsular

Local authorities

The local authorities for this area are Stoke on Trent Council and Staffordshire County Council.


As an NHS trust, we are regulated by NHS Improvement, which oversees our organisation and provides us with guidance and support.

 The Care Quality Commission (CQC) is the independent regulator of health and adult social care in England.

Our charities

UHNM Charity​

Mental Health leaflets