Family support worker lights up children’s unit
A family liaison support worker has been recognised for the difference she makes to children and their parents. Jacqui Davenport is based on the children’s intensive care unit at Royal Stoke and is affectionately referred to as “Sunshine” because of her cheerful disposition and bright yellow uniform. She helps families with everyday needs such as food and toiletries but is also there to hold their hands through more traumatic events.
Jacqui has been given the chief executive’s award in recognition of her dedication.
Jacqui said: “Although it can sometimes be distressing, I love this job, it suits me down to the ground. On one particular occasion I bought a homemade pasta meal in for some parents who hadn’t had chance to eat. I have also visited a bereaved family to return a child’s belongings.
“Mortuary visits and viewings can be breathtaking because it’s just pure, raw emotion. I have helped a mum to dress a child for post mortem, it was a bit of a shock as I wasn’t used to seeing things like that. I try to make it as easy for people as possible. If I can make a difference, I’m happy. I like to give care how I’d like to be treated and to make sure someone goes home as happy as possible.
“I’m never speechless, but I’m so overwhelmed to get this award. I keep thinking, do I really deserve it? It’s so nice to be appreciated, I’m over the moon.”
Jackie has worked at UHNM for ten years and was a healthcare support worker before she progressed to the role of family liaison support worker in March 2021.
Dr Maggie Babb, consultant anaesthetist and Jacqui
Dr Maggie Babb, consultant anaesthetist, said: “The emotional burden that Jacqui bears from helping all these different families must be huge, but she carries it so well. I have personally experienced Jacqui’s compassion when I was going through an extremely challenging time and she was just so lovely, the way she sat with me and showed she cared. It is lovely to see her recognised in this way.”
Tracy Bullock, chief executive officer, presents Jacqui with her award
Tracy Bullock, chief executive officer, said: “From me it’s a huge thank you for all you do for all the families, it clearly makes a huge difference and really matters. When you go the extra mile for people they never forget. People expect to be cared for clinically and technically, but it’s what they remember when they get home that really makes the difference.”