Patients Know Best

Patients from University Hospitals of North Midlands will be able to access their own health record when the Trust introduces a new online personal health record system in the New Year.

Patients Know Best or PKB brings together patient information from the Trust and patient's own recorded data into one secure health record, helping to deliver high-quality, integrated care while also giving patients the opportunity to better manage their health at home or wherever they may be.

From February 2023 patients will be invited to register for PKB via the NHS App where they will eventually be able to access their entire medical history, view test results and view appointments – all in one place.

Details about previous inpatient and outpatient appointments along with any Emergency Department visits within the last two years will be accessible initially, with appointment letters and test results also being digitally available later in the year.

Dr Zia Din, Deputy Medical Director & Chief Clinical Information Officer said: “Patients Know Best is designed to give patients and everyone involved in their care easy access to a more comprehensive health record. Over the coming months this will include the latest information on treatments, medications, allergies and care plans. The patient can share this information with their GP, pharmacist, family members, carers, or anyone else that is supporting them. This will improve patient experience and quality of care.”

Heidi Poole, Deputy Director of IM&T and Project Lead said “This system will provide efficiencies in our clinical pathways, for example it has the potential to reduce missed appointments through the notification capability”.

More information about the benefits of PKB and how to sign up is available on UHNM website https://www.uhnm.nhs.uk/our-services/patients-know-best/