If you have a concern


​Here at University Hospitals of North Midlands we hope your stay will be a positive one. However, with over 700,000 patients we recognise that we do not always get it right. If you have any concerns during your stay, no matter how small, please speak to the Sister or Matron whilst you are on the Ward. We understand that you may be uncomfortable with raising concerns with those people directly providing your care, but it is the best way to ensure we can improve your experience.

If you don't feel able to do so, then our helpful Patient Advice and Liaison Service (PALS) team are a​ble to help. PALS was introduced to assist and support patients throughout their care. The team are impartial, welcoming, open and confidential service for people who would like information or advice, or would like to comment about any aspect of the services provided by University Hospitals.

The PALS office is situated inside the Royal Stoke University Hospital Main Building, to the right of reception in the Main Entrance. The office is open 9am to 4pm Monday to Friday (not including bank holidays). The can be contacted on 01782 676450 or 01782 676455 or email: patientadvice.uhnm@nhs.net

Please click here for more information and details about how to contact PALS.