Benefits advice


​​​A hospital stay could affect your benefits allowance.  Follow these links for information and advice on how you can manage your benefits:

Local benefits advice directory

There are often long waiting times to get appointments to discuss financial advice. It is importa​nt that you approach this issue early on in order for applications to be made in a timely fashion and to allow you to focus on what really matters.

Disabi​​lity Solutions

This is a voluntary organisation providing information and support to anyone in North Staffordshire with a disability. They offer a free, impartial and confidential service, providing information, advice and support. Issues that they deal with include:

Disability and other welfare benefits & rights.

Discrimination, housing problems, access, transport and travel, leisure activities and holidays, education and employment, rehabilitation and training, voluntary organisations and their work, local welfare services, legislation, reports and other literature, radar toilet keys.

The service operates as a telephone helpline, and aims to ensure that people with cancer, their families and carers are aware of all the services and help that may be available to meet their needs.

Contact details: North Staffordshire Medical Institute, Harsthill Road, Hartshill, Stoke-on-Trent, Staffordshire ST4 7NY​

Telephone 01782 638300

Website (Currently being updated)



Citizens Adv​​ice Bureau (CAB)

If you have complex issues involving debt, employment rights or housing, contact should be made with your local CAB. The CAB is an independent body and a registered charity offering free, confidential, independent and impartial advice on a wide range of issues. Advice and help is given by trained advisers on housing, welfare benefits, employment issues, debt, tax, family and personal matters, legal problems, immigration, nationality and consumer rights.



Local o​ffices

Stone Town Council Offices, 15 Station Road, Stone, Staffordshire, ST15 8JR. Telephone: 01785 814806. Telephone advice times 10am - 12.30pm and 1pm - 2.30pm (not Wednesdays)

Stafford Office, SDVS Centre, 131-141 North Walls, Stafford, ST16 3AD.Telephone: 01785 258673. Telephone advice times 10am - 12.30pm and 1pm - 2.30pm (not Wednesdays). Drop in sessions Monday and Friday 10.00am - 2.00 p.m.

Hanley Office, Advice House, Cheapside, Hanley, Stoke-on-Trent, Staffordshire, ST1 1HL. Telephone: 01782 408600 Telephone advice times Mon, Wed and Fri 10am - 3pm, Tues 10am - 2pm. Drop in sessions Monday, Tuesday, Wednesday and Friday 9am - 2 p.m. Thursday by appointment only.

Bentilee Office, The Bentilee Neighbourhood Centre, Dawlish Drive, Bentilee, Stoke-on-Trent, ST2 0EU. Telephone: 01782 408604. Drop in sessions Monday 4pm - 8pm, Tuesday and Wednesday 10am -12.30pm

Leek Office, 20 St Edward St, Leek, ST13 5DS. Telephone: 01538 373243. Drop in 10am - Noon Monday, Wednesday, Friday and Saturday (By appointment Tuesday and Thursday)

Newcastle under Lyme and Kidsgrove Citizens Advice Bureau, 25-27 Well St, Newcastle, ST5 1BP. Telephone 0844 4994115 Information Line (24 hour recorded information). Advice line and office are open: Mon 2pm - 4pm and Friday 10am - Noon


The Department of Work and Pensions and Jobcentres Plus

The Department of Work and Pensions is linked with Jobcentres Plus. If you are on benefits at some point you may receive a standard letter from Jobcentres Plus inviting you for a "work focussed interview". The interview process is a supportive process. If you are receiving benefits but are too unwell to attend for the interview this can be deferred until you are well.  



Stoke-on-Trent City Council - Social Care

Stoke-on-Trent city council provides a range of services to help and support people to manage at home and also provide leaflets about additional services including:

Home care

Carer support

Help when you leave hospital

Residential or nursing home care and financial contributions involved

Telephone 01782 235985 (Adult Social Care Headquarters)



Staffordshire Coun​​ty Council Social Services Department

This department provides a range of services to help people manage at home and also provide leaflets about additional services including:

  • Getting help with meals
  • Leaving hospital
  • Finding help if you are a carer

Choosing a residential or nursing home and financial contributions involved.

Telephone 01785 223121 (County Council central switch board)



Welfare Rights Serv​​ice

This service has offices throughout Staffordshire. Telephone numbers for the individual offices are shown below.

Burntwood 01543 510410

Burton 01283 239888

Cannock 01543 510300

Cheadle 01538 483800

Codsall 01902 434000

Kidsgrove 01782 296705

Leek 01538 483112

Lichfield 01543 510800

Newcastle 01782 296005

Rugeley 01889 256016

Stafford 01785 276800

Uttoxeter 01889 256300


Age Co​ncern

Age Concern North Staffordshire, 83-85 Trinity Street, Hanley, Stoke on Trent, ST1 5NA. Telephone 01782 286209



North Staffs Carers​ Association

If you are a Carer and would like some information about the support available to you, or if you are likely to become a Carer in the near future and would like to discuss the implications and issues, contact the Carers Association at North Staffs Carers Association, Carers Centre, 1 Duke Street, Fenton, Stoke on Trent, ST4 3NR

01782 793100


Telephone 01782 834836 (answerphone out of hours)