How to contact us

If you have any questions about our privacy notice or information we hold about you please contact our Information Governance Team :

Email: or alternatively contact the Trusts Data Protection Officer at

If you would like to make a complaint about how your information is being used you can discuss your concerns with our Patient Advice and Liaison Service (PALS) (Email: or you can contact our complaints department (Email

The PALS offices are located at;

At Royal Stoke the PALS office is situated inside the main building entrance,  which is open 9:00am to 4:00pm Monday to Friday (excluding bank holidays).

At County Hospital the PALS office is situated inside the main entrance which is open 9:00am to 5:00pm Monday to Friday (excluding bank holidays).

The contact information for both office is below;

Royal Stoke Hospital Telephone: 01782 676450 / 01782 676455 / 676435

County Hospital Telephone: 08000 407060 / 08000 721 646

If you want to contact us in writing please use the below address;

Chief Executive OR Chief Nurse

University Hospitals of North Midlands

Trust Headquarters

Royal Stoke University Hospital

Newcastle Road

For further information please see the complaints leaflet.