Patients And Visitors

 

​​​​​​​​​Useful information about ​Royal Stoke University Hospital or County Hospital, whether you are a patient or a visitor.

Changing your appointment
Appointment centre opening times and information on changing your appointment at both Royal Stoke and County Hospital

Getting here
Maps and directions to the Royal Stoke and County Hospital sites, site maps and information on parking and public transport

At the hospital
Shops, restaurants and other facilities available at both the Royal Stoke and County Hospital sites

Patient information, help and advice​
Get help with questions, queries and concerns by contacting our helpful Patient Advice and Liaison Service (PALS), or raise a complaint via our Complaints team

Right to a second opinion

We hope that you are happy with the service provided. However, we recognise that there may be an occasion when you do not fully agree with the advice given or your treatment plan.   If you find yourself in this situation, please discuss this with your clinician who will seek a second opinion if required. If you would like independent support to do this, please do not hesitate to contact the hospital's Patient Advice and Liaison Service (PALS) on 01782 676450 .

How you can help​
Information on how our volunteer service works and how you can make a difference

We hope that you are happy with the service provided. However,  we recognise that there may be an occasion when you do not fully agree with the advice given or your treatment plan.   If you find yourself in this situation please discuss this with your clinician who will seek a second opinion if required. If you would like independent support to do this do not hesitate to contact the PALS team on 01782 676450 ​