For Outpatients

 

​Royal Stoke University Hospital 

The Central Outpatients Department is located on Ground Floor and Floor 1 of Main Building. Over 500,000 patients attend the department per year for either a new or follow up appointment and we pride ourselves in being able to provide an excellent service.

The Appointment Centre is open Monday - Friday 8am - 6pm and Saturday 9am - 1pm

Telephone: 01782 676676

Clinics are open from approximately 8:30am - 5:30pm every weekday, with appointment slots available from approximately 9:00am - 4:00pm.

You can alter an appointment once. Further delays in attending for an outpatient appointment may be rejected and result in your referral being returned to your GP.

If you cannot attend your appointment please inform the hospital by telephoning 01782 676676. This will enable us to offer this appointment to someone else. You can also email uhnm.appointments@nhs.netwith your details.  Missed appointments cost the NHS £160​.

Please note if you do not attend your appointment without giving us prior notice we may close the referral and notify you and your GP, who can then discuss with you whether or not you wish to be re-referred.

When you arrive you will need to use the check in screens to book in for your appointment. These screens are similar to those used in many GP surgeries. It will not let you check in any earlier than one hour before your appointment.

Delays sometimes occur even though we try to keep these to a minimum, but on occasion this is beyond our control however we will keep you informed if this happens.​

 

County Hospital 

The Outpatients Department at County Hospital is situated on the Ground Floor. When you arrive you'll take a ticket from the welcome desk and sit in the Main Outpatients Reception area. When your number is called you will be directed to the correct room.

The Appointment line is open Monday - Friday 8:00am – 6:00pm and Saturday 9:00am – 1:00pm.

Telephone: 01782 676676

​If you cannot attend your appointment please inform the hospital by telephoning 01782 676676 This will enable us to offer this appointment to someone else. You can also email uhnm.appointments@nhs.net with your details.  Missed appointments cost the NHS £160​.

​​

​Across the Trust

​​Before attending the ​​appointment

When you attend your appointment you will be asked about your previous medical history, so it may be a good idea to make a note of information you think will be helpful before you come to clinic including a list of the medication you are currently taking. This includes anything prescribed by your GP. You may also find it useful to make a note of questions you want to ask.

If you require any assistance with directions or accessing a wheelchair when you arrive please inform the department's main reception. All children under the age of 16 must be accompanied by an adult with parental responsibility.​

​​Outpatient Appointment Change Request - Royal Stoke University Hospital only

You can rearrange your outpatient appointment by phone or email. Please be aware that any emails you send, and those which we may send to you, are not guaranteed to be secure as email messages may be intercepted. To change or query your appointment email uhnm.appointments@nhs.net​. Within your email, please ensure you provide the following information:

- Name

- Address including postcode

- Telephone number

- Date of Birth

- Previous appointment date

- Name of your GP

- Choose and Book reference number (if you have one)

- Unit No./Hospital No. (if known)

- NHS No. (if known)

- Consultant's name/specialty (if known)

- Your email address

- Any further comments

We will send your amended appointment by email. Besides choosing the hospital where you want to be treated, you can also choose your appointment time so, if the appointment we send you is not convenient, please let us know and we will email another date and time to you. If we do not hear from you within the next seven days we will assume the date given to you is suitable.

W​​hen Leaving the Clinic

At the end of your consultation you will be handed a clinic outcome form. Please ensure that you hand this in to the receptionist before you leave the clinic, as it will contain specific information about your future care.

Deaf Awa​​reness

There is a hearing loop system within the Central Outpatients Department. Please let reception know if you need to use it.

Our s​​tudents

We are a teaching hospital and on occasion you may be asked if Students can attend your consultation to observe. If you do not want them to be present then please make the reception desk aware. This will not effect your treatment in any way if you decline.

Other in​​formation

Did you know you can request a copy of your clinic letter? Normally, your clinic letter is just sent to your GP. However, you might want to retain a copy for your personal records. If you would like to do this, simply:

- Tell reception you would like a copy of your clinic letter

- Reception will give you a blue form to fill in

- Fill the blue form in while you are waiting for your appointment

- Hand the blue form to your doctor when you go in for your appointment

- Your doctor will give this to their secretary

Their secretary will then send a copy of the letter to you

You may be entitled to claim for your Travelling expenses if you are receiving the following benefits:

- Supplementary benefits

- Income support

- Disability working allowance

- Working family tax credits

The Department of Health leaflet HC11, 'Are you entitled to help with costs?' explains this. Expenses will only be paid if you are able to produce the necessary documentation.​