We are committed to providing the best possible experience for patients and visitors.
Patient Experience and Involvement Strategy - read or download a copy
We know that patients who have a better experience generally have better health outcomes. There is also evidence to suggest that patient experience is improved when patients have more control over their care and make informed decisions.
As a result of listening to feedback, we recognised that we could communicate better with our patients. You told us that we don't always get it right when it comes to involving you in your care and that we don't always provide you with the information you need.
The 'It's ok to ask' initiative has therefore been introduced to encourage you to ask the questions that matter, be prepared before you see a health professional and have the confidence to say if you do not understand the information being given.
This will help us to ensure that we:
- Provide timely, clear communication that our patients understand
- Provide an environment where patients are confident to ask questions
- Learn from patients themselves how much information they would like to receive and the way they would like to receive it.
Ask for a free bookmark when you next visit our Trust. It contains all of the information you need to get involved, suggesting three simple questions that you may want to ask when you next see a health professional:
- What is my main problem?
- What do I need to do?
- Why is it important I do this?
Tell us if we got it right for you by completing our Friends & Family Test