Complaints and concerns

​Any complaints about your stay in hospital or your treatment will be listened to. These help us to identify where we are getting it right and where things can be improved for future patients.

There are a number of ways you can do this.

You may wish to raise a concern about something that could have been done better or differently to help us improve.​

It is always best to speak to the staff who are treating you first of all.

If this does not resolve your concern please contact PALS (Patient Advice and Liaison Service)​​, who will be able to support you and advise you of your options.

You may also wish to raise a formal complaint about an experience that you feel has been poor or things that you feel need to be improved or changed. 

Details on how to do this can be found within the Compliments, Concerns and Complaints Leaflet​. Click on the link for more information or contact PALS (Patient Advice and Liaison Service)​

Please be assured your care will not be affected if you raise a concern or make a complaint. Let us know your comments as soon as possible and where necessary. We will do our best to put things right for you

If you would like support in raising a complaint, independent advocacy services are available to you. The services below will be happy to advise you:


www.asist.co.uk (advocacy service)
www.totalvoicestaffs.org​ (advocacy service)


Click here to watch BSL 'Tips on making a complaint to the NHS in England' video​