County Hospital staff are UHNM Heroes

Pictured left to right: Paula Lakin, Healthcare Support Worker, Sophie Siddall, patient and Jo Mallett, Theatres Sister

Two staff members at County Hospital have been thanked for their kindness and compassion. Paula Lakin, a healthcare support worker and Joanne Mallet, Theatres Sister, care for patient Sophie Siddall on a regular basis. Sophie has cerebral palsy and is also autistic. Paula worked hard to organise a side room for Sophie so that things would be less stressful for her when she came into hospital and Jo always makes sure the environment is right for Sophie when she comes in for surgery.

Sophie said: "Paula and Jo always look after me really well when I have to come into hospital. They make me feel as comfortable and happy as I can do and I think they get even more recognition for what they do!"

Sophie visited County Hospital to say thank you last week. Mum Amy and grandmother Liz Siddall joined her to present Paula and Jo with UHNM Hero certificates.

Liz said: "Whenever Sophie is admitted, Paula and Jo go above and beyond to make sure she is ok.  Recently when Sophie was an inpatient, Paula really made lots of effort to find her a side room to stay in, away from the hubbub of the ward. This meant so much to Sophie and to us all because it helped her to feel much calmer, less stressed and happier.

"As for Jo, Sophie has procedures done in theatre quite often and always makes sure she is on duty or changes her off-duty and keeps the staff to the very minimal in the anaesthetic room. This is not just a job to Jo, you can see and feel the care and dedication she has for her patients. They always come first and it is very clear how passionate she is about her job."