Patients and families thank A&E staff

​​The Accident & Emergency team were presented with their Team of the Month certificate by Dr John Oxtoby, Executive Medical Director

Patients and families have been coming forward to thank A&E staff for their care and compassion during an extremely busy Winter. Recent weeks have seen an increase in the number of patients flowing through the doors, many of which felt compelled to express their appreciation. They have been writing to the hospital directly and taking to social media to voice their thoughts.

Mr Anthony Brough said: "My wife Esther was treated with dignity, great care and compassion . Everything possible was done to save her life. Despite all efforts, she was not strong enough to pull through, but at this extremely distressing time every member of staff that my son and I came into contact with treated us with genuine compassion and care, which was very much appreciated. Staff were run off their feet, but they were amazing."

On Facebook, Kimberley Vickers wrote: "Kudos to the A&E department at UHNM for taking the very best care of my best mate (my Grandad) for the last three days, even though they are absolutely overrun. We are so, so lucky to have these people looking after us."

County Hospital's A&E team were also praised by patient Sean Smith, who underwent a knee operation last year and required urgent treatment for blood clots.

He said: "From receptionist to care staff I was treated well, seen quickly and had a positive visit. Dr Lucy Cosbey dealt with me professionally and compassionately and all the staff I saw were true caring professionals. I appreciate what they go through to help us. Thank you County Hospital."

Accident and Emergency staff have now won 'Team of the Month' for the exemplary work ethic they have demonstrated.

Dr John Oxtoby, Executive Medical Director, said: "These excellent examples demonstrate our staff's level of commitment to giving patients the best care possible and it is only right that their efforts be acknowledged in this way. Over this Winter this commitment has been tested in very challenging circumstances and we are extremely proud of the spirit demonstrated by the team."