Hospital worker walks miles to help patient

Mark with Mrs Diana Scott​, M.B.E

Hospital worker Mark Nolan walked miles to help a patient recently. Mrs Diana Scott, M.B.E attended Royal Stoke for an appointment, but when she had finished she couldn't remember where she'd left her car. Mark, a divisional assistant in the supplies and procurement department, came to the aid of Mrs Scott, walking around the site to help find it.

Mrs Scott said: "I had a follow up appointment that morning after surgery. Having this sort of appointment can be stressful enough and to add to this it was the first time I had ever driven to the hospital. I was able to park and find my way to my appointment, but on coming out of the main building I lost all orientation and couldn't find my car.

"I scoured the main car park and was exhausted and near to tears when I saw a young man coming towards me who had hospital ID, so I asked him if he could help. I had to get back to Eccleshall to pick my husband up for an appointment later and time was running out, so at this point I felt really desperate.

"The young man was Mark. He was amazing, patient and very kind. After walking all around with no success, he sat me on a chair and carried on the search by himself. Eventually he found my car. I can't tell you the relief, Mark really is a credit to the hospital. He came to my rescue and instead of choosing to walk by, he walked miles on my behalf."

Mrs Scott has given Mark the UHNM Hero award in appreciation of his assistance.


Mark was presented with his award by Kate Hackett, Senior Nurse for Education and Workforce. Mr and Mrs Scott came in to see Mark receive his certificate and thank him again in person

Mark said: "When Mrs Scott approached me I could tell she was a little concerned, so I said I'd help her. It was lovely because she was so grateful and thanked me, which made it all worthwhile.  I'm sure anyone else would have done the same in my position, but I'm delighted to receive the award."​