Pictured from left to right: Members of the team from CCU and Ward 220: Rachael Swift, Senior Quality Staff Nurse, Amber Norbury, Staff Nurse, Angela Huscroft, Deputy Matron, Carolyn Bennett, Sister, Janet Cooke, Matron, Jill Wain, Senior Research Nurse and Tori Quilter, Nursing Student
The family of a 20 year-old man admitted to the Coronary Care Unit (CCU) have thanked the team who looked after him. Adam Kean's family feared he had suffered a heart attack when he was rushed into UHNM late last year, but thankfully tests revealed this was not the case. Adam's mum, Victoria Kean, has written to the Trust to express the family's feelings about the care Adam received.
Victoria said: "This was a terrifying experience for Adam and for us, but on arrival at CCU we were met by a team of doctors and nurses who provided us with reassurance, and tests were swiftly performed to rule out a heart attack. When we finally left, we felt confident Adam was in expert hands. He was transferred to ward 220 the next day, where he was again cared for by a team of compassionate, professional and committed staff. Nothing was too much trouble. If we had concerns about Adam's health, the concerns were investigated and addressed promptly and calmly. One Friday Adam was due to have an MRI scan, but unfortunately it had to be cancelled due to a technical issue. Adam had hoped to be going home after the MRI, and although he was feeling much better by this point, we wanted reassurance that the inflammation had not caused lasting damage. We live in Warwickshire and consequently friends and family were unable to visit due to the distance, so by this point Adam was feeling really low. In response, staff tried tirelessly to rearrange the MRI and in the end Adam was able to have it done that afternoon."
The Kean family received the results of the scan within two hours and were thrilled to be told that his heart was functioning well.
Victoria said: "In my view, Adam could not have received better care. The staff on CCU and Ward 220 are exceptional and always smiling. They engaged us in all of the discussions regarding Adam's care and were caring, compassionate and professional at all times. We shall forever be grateful for the care Adam received."