A father and daughter have thanked Nursing Assistant Angela Walters for being a 'shining example' of compassion. 86-year-old Edward Thomas attends the urology clinic at County Hospital for regular treatment following surgery. He and his daughter Amanda Butler wrote to the hospital to say how much they appreciate Angela's warm personality and dedication to her role.
Mr Thomas said: "All the staff here are wonderful, but Angela in particular always goes above and beyond. I've never seen her down and she treats everyone the same. She's always smiling, always happy. It's not a pleasant treatment to have, but Angela makes it much more bearable and I'm very grateful for her time, care and attention. The treatment I'm having means I can continue to lead an active life socialising, going on coach trips and playing bowls, which I love. "
Amanda said: "From our first visit, Angela put Dad at ease and over the weeks, her care has helped to reassure my Dad. Nothing is too much trouble and Angela's smiling face is always a welcome sight on arrival. She built up Dad's trust in her and the team and they have an excellent rapport. This was especially important after Dad became very poorly at Christmas with sepsis and had to be admitted as an emergency. Continuing the treatment after that was a very worrying time for us as a family, but Angela arranged for Dad to speak to someone, even when he turned up by mistake one day due to our mix-up with his appointments. Angela was so kind not only to Dad, but also the family, keeping us informed. She really does make you feel at ease and she is very caring and hardworking."
Amanda and her father popped into County Hospital recently to say hello to Angela and thank her for her outstanding care. They presented her with the UHNM Hero award in recognition of her care and compassion.
Angela said: "I'm absolutely thrilled to receive this award. To know that you've really made a difference to someone's life just makes the job worthwhile. I think it's really important to treat people as individuals and I really enjoy getting to know patients and building up a rapport with them."