Pictured: Mr David Hardy and Chief Nurse Liz Rix presenting the Endoscopy team with the UHNM Hero award for showing great care and compassion
We very often receive lovely comments from our patients following their care at UHNM. Here is just a snapshot of the type of feedback we get...We hope that reading it will help to bolster your confidence in the knowledge and skill of our amazing team.
UHNM Hero award
Mr David Hardy (pictured above) gave the team the UHNM Hero award to thank them for their care. He had been feeling apprehensive about his appointment, but after staff helped to reassure and calm him, he felt a lot better.
Mr Hardy said: "I just want to pass on my sincere thanks for the way in which my appointment went. The reception staff were smiling, happy, and extremely helpful, and my fears were well and truly calmed when the nurses and auxiliary staff continued the first class treatment. After being called through, all of the staff were very efficient and really helped to calm my concerns. Dr Rabbi and his team were marvellous and talked me through everything. They were very attentive to me throughout the whole procedure."
"From the receptionist to the discharge team, my experience and treatment was exemplary. I was really dreading this, but I can honestly say my fears were for nothing. The staff really are amazing people."
Thank you for looking after my mum
"I would like to convey my thanks to your staff for the care provided to my mum, who had an endoscopy carried out on a Saturday morning. I accompanied my mum and found the staff to be very professional, kind and caring. They all took the time explaining the procedure clearly to my mum, which alleviated her anxieties. After the procedure my mum was monitored closely and the results were explained to her and myself."
An anxious time made a lot easier
"Everything was very punctual and the staff were lovely. They kept me informed of all the procedures and made an anxious time a lot easier. I can't think of any improvements, I really felt like I received the best treatment."
Anonymous comment from department patient feedback card
A professional point of view following a training session
"We received feedback on how well your staff communicated during the procedures today and how, even when things got tough, they remained calm and prepared all the accessories promptly and with confidence. It is comments like these that mark out your ERCP Courses as outstanding and congratulations should go to you and your team on another course well executed."
Claire Kneeshaw, Territory Manager, COOK Medical