Overview and information for Outpatients

The role of the Pharmacy Department at University Hospitals of North Midlands is to support the safe and effective use of medicines for all our patients.  Our vision is centred on:

"Delivering excellence and innovation in medicines optimisation and pharmaceutical care for the benefit of our patients, customers and staff."

The Pharmacy department employs over 220 people including Pharmacists, Pharmacy Technicians, Pharmacy Assistant Technical Officers and Clerical staff, all of whom play a vital role in providing medication and advice to our patients.  

We issue over 700,000 items a year, at a value in excess of £30 million from the department. 

The dispensary has a state of the art robotic dispensing system at the heart of the operation. In addition, we have a licensed aseptic manufacturing unit which produces highly specialised medicines including cytotoxic (chemotherapy) infusions and parenteral nutrition feeds.

Our dedicated team of Pharmacists and Medicines Management Technicians provide advice to medical and nursing staff across the hospital.

The Directorate has 5 core services:

  • Patient Services and Distribution (Dispensary and Stores)
  • Technical Services
  • Governance, Medicines Safety and Medicines Information
  • Clinical Information and Procurement
  • Clinical Services


If you are coming to an out-patient appointment, please bring an up to date list of your medicines with you; this should be available from your GP. Also if you have an exemption to prescription charges, including pre-payment certificate, bring evidence of this with you in case you have to get a prescription dispensed.

Outpatient dispensing is done at the LloydsPharmacy based in the Atrium of the main building. For more information on opening times please click on the following link:


Queries about your medicines…..?

If you have recently been an inpatient and have any concerns or questions about the medications given to you, please contact our Medicines Helpline on 01782 674537 which is open Monday to Friday 10am to 1pm and 2pm to 4pm.  Please have all your medications and a copy of your discharge letter available. 

There is also a product specific patient information leaflet provided with every medicine you are supplied with which may answer your questions. 

If you have a query and it is more than 14 days since you were discharged from hospital, please refer to your local community pharmacist or your GP.


Useful Links


British Heart Foundation (external link) and their booklet 'Medicines for your heart' http://www.bhf.org.uk/publications/view-publication.aspx?ps=1000950