Leaving feedback

​​Tell us, we are listening!

As an organisation, we regularly collect patient, visitor and staff feedback through a variety of different ways. 

Get involved, have your say!

Complete the Friends and Family test

All feedback is valued as a really important way for us to improve the experience of our patients and visitors. Positive feedback allows us to share good practice throughout the organisation and negative feedback helps us to learn and put improvements into place.    

Whether you are a patient or carer, family member or visitor, your comments are important to us. You can leave feedback about your experience of the services provided at our Trust in the following ways:​

NHS Choices

Patient Opinion   

Healthwatch Staffordshire

Healthwatch Stoke on Trent

We welcome the opportunity to hear about what it really feels like to be a patient at UHNM. If you would like to tell your story to a member of the patient experience team, please contact Angela Grocott, Head of Patient Experience on 01782 675487 or email: angela.grocott@uhnm.nhs.uk  

Are you due to use our services in the near future? Are you interested in becoming a 'Mystery Shopper' or completing a diary to describe your experience?

Contact Angela Grocott, Head of Patient Experience on 01782 675487 or email: angela.grocott@uhnm.nhs.uk for more information.

The feedback that we receive is used to provide both local and national reports.

If you would like to read some of the feedback we have received in more detail, click on the links below (Insert monthly/quarterly reports)​​