Getting involved

​University Hospitals of North Midlands is committed to involving patients, carers and members of the public in planning, developing, delivering and monitoring the services it provides and commissions. We recognise that a big part of involving patients and the public is about giving people a say in how we do things at our Trust.

Involving patients and the public in decision-making is crucial to ensuring that NHS services deliver what patients want and need. We know that listening to our patients and the local community enables us to drive the improvements that matter to them; it is one of the ways in which we can deliver our objective of providing quality patient care.

This section of the website contains information on a variety of ways that you can get involved.

Volunteer at University Hospitals of North Midlands

Volunteers help to improve the quality of patient care in a range of ways. If you are interested, find out more about volunteering​ at either of our sites.​​

'In Your Shoes' events and 'Patient Story'

Have you recently been a patient in our hospital? Your experience is really important to help us to share what we do well, make improvements where we could do better and shape our new services going forward. You may wish to share your story alongside other patients/carers or prefer to meet with a member of the Patient Experience team on a one to one basis.

Hospital User Group (HUG)

Terms of reference July 2019

The aim of HUG is to:

  • Maintain an overview of patient and public involvement in the Trust, providing  patient-focused feedback
  • Contribute towards the development of Trust policies and procedures that affect patients and public
  • Work with the Trust in seeking views from patients and the public and hard-to-reach groups by developing links with patient/public/community groups
  • Provide a user perspective in the development of the Trust's service plans, contributing to various focus groups on request/as able


Patient Information Ratification Group

Be part of the team that reviews and ratifies new information leaflets written for patients and carers to ensure they are fit for purpose. This can be completed at home for those volunteers who cannot spare the time to attend a monthly meeting but would like the opportunity to review leaflets and provide feedback via email.

Mystery Shopper

Use your contact as a patient in our Trust to provide structured, anonymous feedback about your experience.

Complaints Peer Review Workshops

UHNM has worked with Healthwatch to develop an independently led, Trust-wide Peer Review Programme, which will provide consistency of approach to reviewing complaints and how we investigate and respond to them. We know that it is important to​ listen carefully to what people say and to conduct investigations in a fair and objective manner. By becoming a member of our Complaints Peer Review Workshop, you will be supporting us to achieve our aim that all complainants are treated with respect, tact, compassion and concern for their well-being.


If you are interested in getting involved in any of our groups, please contact either Angela Grocott, Head of Patient Experience or Rebecca Pilling, Quality Improvement Facilitator: Patient Experience on 01782 675487 or via email to