Equality and inclusion

The NHS constitution sets out patients' rights to accessing healthcare:NHS constitution Handbook V2 (2015)​

As a Trust, we have a legal obligation to ensure our patients and visitors have equal and inclusive access to all our services. This includes those whose characteristics are protected by the Equality Act 2010​:

  • Age
  • Disability
  • Gender re-assignment
  • Marriage and civil partnership
  • Pregnancy and maternity
  • Race including nationality and ethnic origin
  • Religion or belief
  • Sex
  • Sexual orientation

We have a number of public involvement groups and forums. Please contact Angela Grocott, Head of Patient Experience and Public Involvement on 01782 675487 for more information or if you are interested in joining.

NHS England have also said that we need to make sure communication is equally accessible to all people and that we should have things in place to support our patients and visitors who have a communication support need.

How do we support communication needs?

​We support individual communication needs on request. Examples of some of these are:

  • A hearing loop is available for use within wards and departments
  • Interpreter services are available
  • Large print information is available
  • Printed information is available in a range of different languages
  • Audio information can be made available
  • For people who are Next of Kin but may have hearing impairments which make being contacted by phone difficult, we can send you a text message asking you to contact the ward
  • We can also assist with access to an independent mental capacity advocate if you feel you might need support
  • We have a Hospital Passport​ for people with hearing impairments

To support with increasingly diverse communication needs, we now have the option to send a text to the identified next of kin or emergency contact to ask them to contact the ward. No personal or confidential information can or will be sent using a text… it is simply a text to ask someone to contact the ward. If you would prefer to receive a text rather than a phone call, please speak with the nurse in charge or contact PALS- the PALS office is just off the main corridor behind Main Reception​

Trust Policy for Accessible Communication