The Emergency Department is very proud to work with other teams to offer more support to our patients.
Domestic Violence Team
Domestic Violence can affect anybody. One in four women and one in six men experience it and approximately 130,000 children are currently living with it. Abuse is a chosen behaviour which may be violent, controlling, restrictive or harassing. It may be physical, it may be psychological. Abuse presents itself in many ways: intimidation, humiliation, stalking, threats, isolation, mind games and name calling are all forms of abuse. The UHNM Emergency Department is working in partnership with ARCH domestic violence team, to raise awareness with training and support for staff allowing them to direct victims to help and support whenever they need it.
Alcohol Liaison Team
Royal Stoke has reduced the number of alcohol related admissions in the last year thanks to the work of the Alcohol Liaison Team. Alcohol related hospital admissions cost the NHS more than £7m in 2009/10. By working in partnership, the Emergency Department and community agencies offer early intervention, referral, advice and treatments. This has contributed to an overall reduction in costs and admissions. The team works with Aquarius, ARCH, Adsis, RIOT, Brighter Futures, Edward Myers and the North Staffordshire Alcohol Liaison Team to support patients with alcohol related illness and injury.
The highly dedicated Emergency Department team is committed to providing excellent care to our frail, elderly patients and has been highly commended in this year's Patient Safety Awards. We work closely in partnership with Age UK North Staffordshire and, together recently hosted a community falls awareness event. As part of our partnership an Age UK discharge co-ordinator works alongside the Emergency Department team in ensuring that on discharge our elderly patients have follow up services available to them in the comfort of their own home.
We have introduced specific resource packs for patients who are suffering from dementia and currently take guidance from the Alzheimers Society in order to make the Emergency Department a 'Dementia Friendly' place to be. We also provide specialist bereavement packs for older people which have been well received by patients, relatives and staff.
Our team are aware of the special needs of our elderly patients and host education sessions and newsletters informing the staff of best practice and care.
The team are constantly seeking feedback on how we treat older patients and have made changes on the strength of the responses received. An example of this is that we now provide a variety of easy-chew refreshment options at meal times in addition to our usual sandwich selection.
When there is no cure for an illness, palliative care strives to make the end of a person's life as comfortable as possible. Palliative care attempts to relieve pain and other distressing symptoms while providing psychological, social and spiritual support to our patients, family and friends. Staff Nurse Sheila Bowers and Senior Staff Nurse Jade Szolucha have both been recognised nationally for their achievements as Palliative Care Champions for the Emergency Department. We are proud to work with the Douglas MacMillan Hospice who provide support to our patients.